For many years now, Dallmeier has been the only manufacturer of professional video surveillance technology to offer the special service of "ServicePlus+12". With the repair flat rates "ServicePlus+12" a defective device that has exceeded its warranty period is refurbished so to speak by an exchange of the most important components. The device is then assigned a further warranty period of 12 months for the complete system.

What exactly does “ServicePlus+12“ mean?

With many different service packages Dallmeier offers various capacity variants ranging from 500 GB to 4000 GB, depending on the respective recorder model. Likewise, Dallmeier offers upgrade packages with DVD writers depending on the recorder model.

12 convincing service offers in every service package!
1. Disassembly of the components that are to be exchanged
2. Basic cleaning of the system
3. Replacement of the hard disk (with more or larger hard disks, depending on the package)
4. Replacment of the fan
5. Replacement of the filter pad
6. Replacement of the power supply unit ²⁾
7. Replacement of Floppy Disc Drive ¹⁾
8. Other necessary repairs or exchange of individual of components ²⁾
9. Upgrade of the remaining hardware (in case of a defect) to the required technical state
10. Installation of the current or latest recorder software respectively
11. Function test according to the Dallmeier function protocol as with a new system.
12. Acceptance test by the Dallmeier head of service

¹⁾ Not in connection with combi drives or writers
²⁾ If necessary


12 months warranty period for the complete system after the refurbishment!
The service package offers 12 months investment protection since the warranty offered by Dallmeier does not only include the refurbished components but the complete system.

What are the advantages of „ServicePlus+12“ for trading partners and end customer?

• Individual quotations are no longer necessary.
• Sending in the system in advance for preparation of offers is no longer necessary.
• Because of the short-term offer the customer is able to make a fast decision.
• No more costly transports.
• Short reaction times (approx. 3 working days) as call-backs for repairs are largely omitted.
• If the customer requires a larger hard disk capacity than is currently available with his system, he simply orders the package with the desired hard disk equipment according to the list.

What needs to be kept in mind regarding "ServicePlus+12"?

• The offer or the packages respectively exclusively refer to electronic components. Components such as housings, frames and front covers are excluded from the offer.
• Dallmeier reserves the right to replace possibly various hard disks installed in a system by installing one larger hard disk with at least the same total capacity.
• For 2nd generation systems repair flat rates are only offered if the systems are not older than six years. Day and month of the passage of risk are decisive for the calculation of the six-year period.
• All ServicePlus+12 orders are subject to our General Terms and Conditions (GTC) for ServicePlus in their latest version respectively. The up-do-date GTC are available in the Partner Forum.

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