A satisfied customer is the ultimate aim at Dallmeier. The best possible technical support and expertise transfer are therefore of paramount importance. In the Dallmeier support team the customer has a competent contact available at all times to answer enquiries and solve problems quickly.

As a manufacturer of high quality products and solutions, Dallmeier believes it has a duty to pass on its knowledge and expertise to distributors and installers through extensive training courses. End users can therefore initially turn to their sales partner who will be extremely familiar with Dallmeier products. Naturally all customers can also take advantage of the direct assistance provided by the support team. 

The procedures for a support inquiry are defined very precisely to guarantee maximum efficiency and customer satisfaction.

Close to production and development

The Dallmeier support team has the appropriate hardware and all software versions to enable them to reproduce every possible situation.

In addition, support enquiries often provide ideas for improvements. The proximity of support staff to production and to the hardware and software developers ensures that the ideas can be passed on and investigated without delay. This continuous improvement process allows Dallmeier to maintain its leadership in technology and to constantly build upon it.

On-site assistance

If it is not possible to answer a question on the telephone and the problem is of an urgent nature, a member of the support team will go to the customer’s premises in person and inspect the situation on site.

This service can also be requested if the problem is obviously not due to Dallmeier equipment. For example, in a group of Dallmeier recorders with cameras from other manufacturers there may be a problem with setting the cameras. Dallmeier staff will then provide advice and support for an appropriate service charge.

In addition it is possible to obtain remote maintenance using ISDN in order to gain a better analysis of the problem. The requirement for this, of course, is that the recorder has an ISDN connection.

* 12 cents per minute (including value added tax) from a German landline operated by Deutsche Telekom.